Just got off the phone with Agency Management's tech team. I was having problems accessing Agency Pro on my Computer and together we found that the problem did stem from my Symantec Antivirus product. With exceptional patience and logical explanation a tech not only was able to solve my problem, but made suggestions that made sense in MY world as to ways to make my system work better. I had actually gotten so fed up with computer problems relative to accessing Agency Pro that I was not using the data base; or going to other computers on another floor of my building when I needed access. Unfortunately I've found in the past that the better computer techs seem to have problems communicating in language that the rest of the world can understand. Not so with Frank who was personable, friendly, AND extremely knowledgeable. Many Thanks!
J. Michael Lane
J. Michael & Assoc. Ins. Inc.